CALL CENTRE
Features
Easy to operate your own call centre or use a third-party service provider to give the same experience. It is very simple!
Integrated with sales channels like Web, Mobile & Kiosk, your guests can even cancel & get refunds through the call centre.
- Best in class practices to comfort your guests and give a warm experience.
- Necessary prompts for the Helpdesk to ask the right questions to give your guests accurate answers and appropriate options.
- With interrupted internet connection, your guests can always use this service to know the schedules, ticket availability, book tickets, select seats, order F&B and place cancellations.
- Identify your customers the moment hey call by their phone number or a repeated customer by their name and mobile number.
- A single system for all your locations that will improve your operational efficiency and reduce your staff.
- Tailor made approach with your brand vision to ensure an optimal customer experience, solving your guests concerns, queries or issues.
- Get in person feedbacks from your guests through your call centre staff.